OH Selection FAQ
My OH Selection account:
– Create my account:
To create your account, click “Log in” at the top right of the site, then follow the instructions. You can also create your account when you check out.
If you wish to place an order, you may do so freely, with no obligation to open a personal account.
By creating an account, you will be included in our customer database and will receive all our promotional offers by e-mail. In addition, when placing orders, you will save time because all your information will already be stored.
MY ORDER:
– Place an order:
Step 1: browse our catalogue via the search engine or the menu sections: “Watch strap”, “Watch storage”, “Watchmaking accessory”, “Lifestyle”, “Gifts” or “Brands”.
Step 2: choose your items and click “Add to cart”.
Step 3: open your cart (top right) and click “Proceed to checkout”.
Step 4: enter your contact details, choose your delivery method and payment method, then click “Place order”.
If a model is shown as out of stock, please write to us at [email protected], stating its reference: we will inform you of the expected restock date and notify you as soon as it is available again.
– Cancel my order:
If you wish to cancel your order, please send us an e-mail at [email protected] stating your order number. If it has already been shipped, you may exercise your right of withdrawal within 15 days of receipt (see the “Exchange and refund” section).
– Track my order:
As soon as your order is shipped, we send you an e-mail containing your tracking number and a link to the carrier’s website (Colissimo or Chronopost). You can also find the details and status of your orders at any time in your “My account” area, under “Orders”.
If you are absent at the time of delivery, the carrier will leave a delivery notice. With Colissimo, your parcel will be available at the post office or pick-up point indicated on the notice, where you can collect it with the notice and an ID document. With Chronopost, you can reschedule delivery or choose a relay point via the tracking link received by e-mail.
SHIPPING AND DELIVERY:
– Dispatch times:
Your order is prepared and handed over to the carrier within 48 to 72 business hours after your payment is validated. Orders placed at the weekend or on a public holiday are processed from the first following business day.
You will receive an e-mail with your tracking number as soon as it is dispatched.
– Delivery times and methods:
In France:
- Tracked Letter
- Colissimo home delivery, with or without signature
- Colissimo to a pick-up point (Pickup relay, locker, post office)
- Chronopost Express home delivery D+1 before 6 PM
- Chronopost Express to a relay point D+1 before 1 PM
Free Tracked Letter delivery from €29 for eligible items.
International: Colissimo (with or without signature) and Chronopost depending on the country. Available methods and their rates are displayed in your cart based on the delivery country.
– Delivery area:
We deliver in France (including overseas departments and territories), throughout Europe, to the United Kingdom, Switzerland and the rest of the world. For the United Kingdom and Switzerland, the DDP option makes it possible to pay duties and taxes at the time of ordering, with no fees to pay upon delivery.
PAYMENT:
– Payment methods:
OH Selection accepts the following payment methods:
- Bank card: CB, Visa, Mastercard, American Express
- Apple Pay
- Google Pay
- PayPal
The charge is made as soon as your order is validated.
– As with any order, to access payment you will be asked to read and accept the General Terms and Conditions of Sale (GTCS).
– The amount of any order placed on OH Selection is debited as soon as confirmation is received that the order has been taken in charge.
– Payment facilities:
No, it is not possible to pay in instalments.
– Securing payment by bank card:
Yes. Card payments are processed by WooPayments, which relies on Stripe’s infrastructure, certified PCI-DSS Level 1. Your banking data is encrypted and is never stored on our servers.
In accordance with European regulations (PSD2), your bank may request strong customer authentication (3D Secure) when you pay. Apple Pay, Google Pay and PayPal payments are processed directly by these services.
USING A PROMO CODE:
If you have a promotional code, you can enter it at the time of purchase in the box provided for this purpose. It is valid for your next order with no minimum purchase amount.
Your promotional code cannot be combined with other codes. This is why it is not applied to your order. If the problem persists, please do not hesitate to contact our customer service.
EXCHANGE AND REFUND:
– Exchange terms:
You may exchange an item that does not suit you within 15 days of receiving your order. The item must be new, unworn and in its original, intact packaging. Personalised products (engraving, customisation, etc.) can neither be exchanged nor returned.
If the returned item was on promotion or if you used a promotional code, you will benefit from the same discount for your exchanged item.
Please write to us at [email protected], stating your order number, the item to be exchanged and the one you wish to receive. We will send you the return instructions.
Your new item is shipped within 48 to 72 business hours after receipt and inspection of the returned item. You will then receive an e-mail with its tracking number.
– Item return terms:
Yes. In accordance with the law, you have 15 days from receipt of your order to return an item to us, without having to justify your decision. Items must be new, unworn and in their original packaging. Personalised products (engraving, customisation, etc.) are excluded from the right of return.
Step 1: write to us at [email protected] within 15 days of receipt, stating your order number and the item(s) concerned.
Step 2: we will send you the return address and instructions. Return shipping costs are covered by OH Selection.
Step 3: place the items back in their original packaging and enclose your order number, your last name and first name.
Step 4: upon receipt and inspection of your return, we will refund you using the same payment method used for the order, within a maximum of 14 days.
– Cost of returning an item:
Returns are free of charge for any non-personalised item returned within 15 days of receipt: return shipping costs are covered by OH Selection. In the event of a defective product, return shipping costs are also at our expense.
CUSTOMER SERVICE:
We can be reached from Monday to Friday to answer all your questions:
– by e-mail: [email protected]
– via the form on our Contact page
For any question regarding an order or a return, please remember to state your order number.